Responsiveness

It is all about the experience that we provide. Our level of responsiveness is extremely important when working to provide a great experience to our clients.

Our Policy

Our staff responds to communication from clients, subcontractors, and other members as soon as possible during the workday. Preferably within 10 - 15 minutes, but not more than 12 hours.

If you do not have an answer or are waiting on more details for your response, we still respond to the client to let them know that you are working on resolving the issue.

Then make sure to remind yourself to respond so you do not forget:

If Email: Respond, then snooze the email for the next day (or the applicable timeframe)

If Text etc: Respond, then ask Siri to remind you to respond so you do not forget